Refund Terms & Conditions

Advance bookings are made soley via our automated on-line booking system and the ticket cost will be charged to your account at the time you make your booking.

Environmental cancellations:

If we cancel operations on the day of your booking(e.g. due to weather or operational conditions) we will give you a full refund.

Requesting a cancellation:

Up to seven calendar days before the date for which you are booked:

• You may alter your booking date at no charge subject to availability
• You may cancel and receive a refund to the value of your full day ticket less £5.00 per individual ticket.

Service cancellation:

Occasionally we may need to cancel the uplift service for operational or safety reasons (e.g. snow/ice,high winds,fallen trees). If/when this is necessary we will endevour to contact you and give you as much notice as possible of the cancellation. However, we cannot be held liable for any costs such as travel and accommodation you may incur.